Complaints & Feedback

We are committed to providing a high standard of care and service. If something has not met your expectations, we want to hear about it.

How to make a complaint

Contact Dr Sally Ioannides directly:

• Email: office@occhealthspecialists.co.nz

• Phone: 022 505 7940

We will acknowledge your complaint within three working days and provide a written response within 20 working days.

All complaints are handled confidentially and without any adverse consequence to you.

External bodies

If you are not satisfied with our response, or prefer to raise your concern with an external body, you may contact:

• Health and Disability Commissioner (HDC) — hdc.org.nz | 0800 11 22 33

• Medical Council of New Zealand (MCNZ) — mcnz.org.nz

• Privacy Commissioner — privacy.org.nz | 0800 803 909